Supplier Terms

1. Scope

These Supplier Terms govern the use of the Taper Tech platform (the “Platform”) by companies that list and sell products to barbershops (“Suppliers”). By creating a supplier account or accepting these terms in the supplier area you agree to be bound by them. The Platform operator (“Operator”) acts as an intermediary; purchase contracts are concluded directly between Supplier and shop.

2. Platform services

• Listing of offers, price lists (CSV/API), quantity breaks and customer-specific assortment discounts.
• Access management: shops request access; Suppliers approve, decline or block.
• Order routing, order status tracking and a structured messaging channel bound to orders and requests.
• Shop identity is pseudonymised until the first order is placed through the Platform.

3. Non-circumvention

3.1 Platform customers. Any shop that requested access, sent a request or placed an order with the Supplier via the Platform is a “Platform Customer”. The Operator introduced this customer to the Supplier.

3.2 Orders stay on the Platform. For a period of 24 months after the last Platform contact (order, message or access request) with a Platform Customer, the Supplier shall route all orders from that customer through the Platform and shall not solicit, accept or fulfil orders from that customer outside the Platform.

3.3 Commission on circumvented revenue. Should orders from a Platform Customer nevertheless be placed outside the Platform during this period, the Platform commission of 8 % of the net revenue (placeholder) is due on those orders as if they had been placed via the Platform. The Supplier shall disclose such revenue on request.

3.4 No contact details in the chat. The Supplier shall not share or request telephone numbers, e-mail addresses, websites, messenger handles, bank details or other means of direct contact via the Platform messaging channel, nor use the channel to move business off the Platform. The Platform automatically removes such details, stores the original for review by the Operator and flags the message.

3.5 Contractual penalty. For each culpable breach of clauses 3.2 to 3.4 the Supplier shall pay a contractual penalty of EUR 2,500 or, if higher, 20 % of the circumvented net revenue (placeholders). The defence of continuation of offence is excluded. Further damages remain unaffected; the penalty is credited against such damages.

3.6 Consequences. The Operator may (a) issue a warning visible in the affected conversation, (b) temporarily suspend the supplier account and hide all offers, and (c) terminate the account for repeated or serious breaches.

3.7 Existing relationships. Customers the Supplier can demonstrably prove to have served before their first Platform contact are exempt from clauses 3.2 and 3.3 upon written notice to the Operator within 14 days of that contact.

4. Communication and monitoring

Messaging is limited to order questions, complaints, delivery-time and price requests and access requests. Messages are stored for 36 months (placeholder) for evidence purposes and may be reviewed by the Operator when flagged automatically or reported by a user. Suppliers and shops can report messages.

5. Offers, prices and fulfilment

• Prices are net prices per piece in EUR; VAT is shown separately. Offers must be kept up to date.
• Orders must be confirmed or declined within two working days and shipped within the stated lead time.
• Invoicing and payment for the pilot take place between Supplier and shop; the Platform documents the order.

6. Fees

During the pilot the Platform is free of charge for Suppliers. Any future commission or subscription will be announced at least 30 days in advance and requires a new terms version, which Suppliers accept in the supplier area.

7. Term and termination

Either party may terminate the supplier account with 30 days’ notice. Clause 3 survives termination for the non-circumvention period. Pending orders must be fulfilled.

8. Liability, data protection, governing law

The Operator is liable only for intent and gross negligence, except for injury to life, body or health. Personal data is processed according to the privacy notice. German law applies; place of jurisdiction is the Operator’s registered seat, provided the Supplier is a merchant.

9. Changes

The Operator may update these terms. Suppliers are asked to accept the new version in the supplier area; until accepted, the supplier area is restricted. The current version is 2026-09.

See also the Terms of Use for Barbershops.